Archive for the 'Managers World' Category

Your Dope Sheet Covering Performance Appraisal Forms

Given the current economic state, saving money and optimizing your staff is the most effective way to increase profitability. This brings us on to the many benefits of employee performance management software.

While we all know that getting the best from your business necessitates a knowledge of in what areas your employees do best, and a knowledge of how to adjust your procedures to suit. While this information is highly useful, it isn’t that easy to obtain.

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Just keeping track of staff performance and identifying progress in their performance rapidly becomes a huge task. You first put employee appraisal techniques in place so that you can evaluate the work carried out by each staff member. Assessing all of this information comes next. After all, before you can put it to use defining goals and checking further advancement it’s key to know what the data means in practice. With performance appraisal software, you simply scrutinize the various metrics and factors to deduce what these goals should be and then follow the member of staff’s development. This removes the need to spend time on analysis and may even be far more useful. Naturally, you can also scrutinize all of the data yourself using the system only to organize and record everything.

And helping make your employees more efficient is simply one improvement that can be achieved using performance appraisal software. Both suppliers and clients can be analyzed using such software, giving you yet more performance management tools. You can find out who provides higher grade products, for the best prices and also reveal those with high rates of loss or poor delivery times. When it comes to your retailers this kind of software can help there telling you just who sells the most of your products, any loss percentage and similar negatives, and providing a reminder of any payment issues. This information is useful in minimizing expenses and boosting profits. Who couldn’t benefit from that? In addition to this, marketing campaigns become much easier to plan because you’ll have a clearer understanding of your market and the location of your biggest audience.

You can track your suppliers in order to reduce costs and stay abreast of your target market so that you can make more money employing performance appraisal software. It also smoothes out the employee performance review and helps set realistic goals for your staff significantly. All in all, what a careful user can achieve using this software is almost incredible.

Published in: Managers World, Software Stuff | on April 4th, 2010 | Comments Off

Essential Points Concerning the Things Consumers Need to Know in the Merchant Account Market

The merchant account marketplace is a very cut-throat place and it’s not really unexpected taking into account that the world nowadays is making use of plastic. Unfortunately this will result in an issue for individuals who are trying to get the best merchant accounts, because many firms aren’t completely truthful regarding their pricing structure.Lots will actually offer especially cheap initial rates which sound really fantastic when folks 1st join up, although afterward they learn that these rates are only available for an initial time period or under specific unique circumstances.Also there may well be other fees that get put on onto peoples accounts in addition to the rates. These other charges could consist of items like transaction charges or statement fees.Individuals must register with companies which can give consultations instead of sales patter. For individuals who want to have an idea on those things they must be searching for in this market then they might try entering some thing like Merchant warehouse reviews while they are looking for the recommended merchant accounts. This will enable them to get a really strong appreciation of what exactly they must to be researching for.

Published in: Financing, Managers World, Marketing, Marketing + More | on February 3rd, 2010 | Comments Off

Key Issues in Human Resources Management

A flourishing business depends on effective people management skills. These skills can be acquired and studied. Having a innate skill for dealing with people is a plus, nevertheless you can do numerous things to simplify the process.

Developing relationships: Start by remembering staff’s names. Encourage conversation; get eye contact during a conversation. Do be respectful, also listen to the other person’s thoughts, irrespective of whether you agree with them. The development of listening skills is among the best things you may do to improve your talent management skills. Be sure to show interest in what people can offer the team.

Keep your word: Don’t make promises you will not fulfill. If you can’t deliver on what you promise, the delicate bond of trust is destroyed, and individuals won’t offer you their best without trusting you. Each time you make a statement or give a promise, do be sure you can follow through or it would be more sensible not to give your word at all. You will find, if your people can’t depend on your promises, your team can’t be relied on to be available if you really need them.

Feedback is important: It’s a two way street. Keeping an open mind with regard to other people’s ideas is very important in managing employees. Being approachable and receptive proves that other people’s views are important to you, your thoughts will be appreciated in return. Supporting open discussion in addition boosts evolution of novel ways of thinking, ways of accomplishing goals, and develops the team. By giving the employees an input, each member invests in the project’s outcome.

Communicating is the key: Your people management skills come down to the same concept — good communication. Keeping an open door policy, utilize listening skills, welcome people to share ideas, and permit team members an equal voice. Employees must be encouraged to speak with each other not only with you. The growth of any business relies heavily on the open exchange of opinions, if the team communicate openly, it is simple to spot issues before they present as problems, permitting corrective measures to be put in place to prevent further problems. Acquiring these techniques may take time, nevertheless the payoff is worthwhile. Through building the bonds of a good team and by listening to what your employees have to offer, a successful business can be yours.

Published in: Managers World | on January 27th, 2010 | Comments Off

Who’d Have Thought? All Related to Employee Performance Management

There’s more involved in making a profit than just the income - you need to be bringing in money cost-effectively. One concept often overlooked, however, is superior performance appraisal software. Once you know what the abilities of each and every one of your members of staff are, you can streamline your workflow to maximize their effectiveness, and as a result get the most from the company as a whole. While this information is useful, it’s not too painless to obtain. Looking at one aspect of this — staff appraisal, for example — determining progress and keeping track of it is a huge hassle. You first put employee evaluation techniques into action in order to evaluate work carried out by each employee. If you’re using conventional approaches, the next move will be the manual analysis of all the raw data points you will have gathered just to be able to follow further advancement and define objectives. Employing performance management software you can be confident that this assessment is done for you and you need only scrutinize the different metrics to determine what an appropriate goals for this worker would be. It also renders keeping track of the worker’s progress much easier. This eliminates the demands on your time and may even be more precise. It is of course possible simply to use the system to keep track of raw data like performance review forms and to make your own assessment.

Not only that, but helping to make your employees more efficient is simply one improvement that can be implemented using performance management software. It’s also valuable to study clients and suppliers to better reduce costs by precision ordering. For example, when looking at suppliers you can more easily see their weak points like poor delivery times, bad damage records, and so forth.

Turning our attention to affiliates, clients, and retailers, you can demonstrate who who is your best seller of any given product or service if there are payment issues, which client has the worst loss percentage, and more. Using this information you can adjust your system of orders and supplies to increase income and minimize expenses. As well as this, the better understanding of your target demographics will permit more efficient advertising.

Performance management software allows you to track your suppliers so you can save money and scrutinze the market to tailor your plans and boost your profits. With regular talent assessment and employee reviews this app can simplify employee performance management decidedly. In summary, it’s clear that the potential of this system is endless and depends purely on your own creativity and ability to use the information to your advantage!

Published in: Managers World | on January 14th, 2010 | Comments Off

Health & Safety in the Workplace: Why It’s More than Education

It’s opinion in many businesses that, by offering each member of staff training in occupational health and safety, they are sufficiently prepared to manage any situation. The truth is that, regardless of the industry you’re in, employees require more than a basic education in health and safety legislation. You need to provide your staff with an enthusiastic supervisor, not to mention equip them adequately and give them the opportunity to practice.

Every team needs an efficient supervisor to keep an eye on staff performance, but this individual also needs to play another role in the business. Your choice of supervisor must see the importance of health and safety education and be able to get other employees feeling enthusiastic.

As well as observing health and safety legislation, the task of a supervisor also often includes maintaining staff performance levels. Of course it isn’t easy to achieve all this at once. In depth industry knowledge is an essential for a supervisory job not to mention a very high level of understanding of the latest legislation involving safety, risk appraisal and CPR. It’s just not sufficient to provide your staff with health and safety training. They must practise risk assessment and the identification of hazardous areas. Employees have to know the best way of eliminating problems and also how best to act when anything unforeseen happens. Your workers are only protected when all they have been taught has become automatic. Proper safety apparatus is equally as critical to the well-being of your employees as the training itself. When they don’t have apparatus they require, or learn that they’re not functioning correctly only after an emergency has happened, even the most advanced instruction is not going to help them. It is vital to perform detailed checks frequently to ensure that all the required gear is there as well as checking that it is all in good repair. If you have a issue with your safety apparatus, ensure that it is remedied quickly and put it back in the proper place.

Your staff must have appropriate health and safety instruction, however they also require quality apparatus, the opportunity to practise, and a supervisor who can motivate your staff. Only then will following the safety regulations be ingrained in your business culture rather than something for employees to think about constantly.

Published in: Health, Managers World, Unassigned | on November 22nd, 2009 | Comments Off

Improving Your People Management Skills

People management skills are critical for business success. You may acquire and improve these skills. Having a innate skill for communicating with people can be an advantage, but there are many skills you can do that will make this process simple. Relationship Development: Remembering staff by name will be a great start. Speak to people; look co-workers in the eye as you are talking. Develop a respectful attitude, and listen to the other person’s point of view, even if you disagree or have another viewpoint. Listening to what others say is one of the best people management skills you can learn. Encourage any comments from your co-workers. Live up to your word: Keeping your word is crucial. If a promise is broken, it can destroy trust, and if they don’t trust you employees will not offer their best. Each time you say something or make a promise about something, make sure that you can follow through or don’t bother giving your word at all. The truth is, if you can’t be depended upon, your employees won’t be there if you really need them. Encourage feedback: Feedback should be a two-way process. Maintaining an open mind regarding other people’s ideas is an important skill in managing individuals. Being approachable and receptive proves that you respect your co-worker’s ideas, your ideas will be respected in the same fashion. Encouraging open discourse also opens doors to fresh ways of thinking, new ways of fulfilling goals, and develops the company in general. By allowing the staff some input, every team member invests in the results of the project. Communication is the key: Dealing with people comes down to one concept — communication. Be accessible, listen closely to other people, remember to welcome all sorts of feedback, and give team members an equal voice. Employees should be encouraged to speak to one another as well as with you. The exchange of ideas is important in the creative process, and in listening to each other, it is easy to spot issues before they become problems, allowing corrective measures to be taken early to prevent further problems.

Developing these skills will take time, all the same the rewards far outbalance the work. Through inspiring a good team dynamic and demonstrating good listening techniques, a successful business can be yours.

Published in: Managers World, Unassigned | on October 20th, 2009 | Comments Off

Everything You Really Want to Know Relative to Fire Safety Regulations

It’s a popular misconception in many businesses that, by giving each staff member basic instruction in safety in the working environment, they have all the experience they might need to cope with an emergency. The reality is that, irrespective your industry, employees should have much more than basic training in health & safety regulatory affairs. You must supply your employees with an enthusiastic supervisor, the proper equipment, and last but not least regular practice.

Anyone in a supervisory capacity has an even greater function to play than just general supervision. Whomever you choose as the supervisor must see their health & safety training as fundamental and have the ability to get everyone else feeling enthusiastic about it.

On top of observing rules and regulations, the function of a supervisor includes checking up on employee performance levels as well. This is a tricky role. It means that the supervisor needs to have in depth understanding of both the business and production not to mention an in-depth experience with safety laws, the identification of risks, and emergency assistance techniques.

It just is not sufficient to simply send your staff to a health & safety course. They must gain practical experience of risk assessment and the recognition of problem areas. Employees have to know how to eliminate hazards as well as understanding what to do when disaster strikes. Your staff are only totally protected when their training and procedures have become second nature.

Education is not sufficient if you don’t provide the necessary safety gear. When they are lacking the equipment that is needed, or even find out that equipment is damaged only after an emergency has occurred, the safety training your employees have undergone will have been basically useless. You should inspect on a regular basis to ensure you have all the essential supplies and to check that it’s functioning correctly. If you have a issue with your safety equipment, be certain to have it rectified as soon as is feasible and put it back in the appropriate location.

Health & safety education is essential for the safety of your employees, but in addition they also need to have good quality equipment, scheduled practises, and an educated supervisor who gets the workforce excited about being healthy at work. Only then will adopting health & safety legislation will be part of everyone’s working habits instead of something challenging that staff have to make an effort to remember.

Published in: Health, Managers World | on October 20th, 2009 | Comments Off

Seven Keys to More Effectively Leading Teams

Maybe you find yourself in a new team environment and leading a team for the first time, or maybe you have been working with and leading teams forever. Either way, the keys in this article - whether as new information or a fresh reminder - can make a world of difference in morale, productivity and results from teams.


Help the team identify its purpose. People work more effectively when they understand the goals they are trying to achieve. As a leader it is your job to help the team see the desired outcome of their efforts and help them set specific goals and milestones along the way.


Set the scope and boundaries. Teams need to know what they should tackle and what is “too big” or not their responsibility. By helping teams manage the scope of their work you will keep them more focused and on target to reach the goals more quickly.


Show your belief. If you don’t believe in the team concept, you won’t effectively lead teams. If you do believe both in the concept and in a particular team’s potential, you need to let them know that. Show through both your words and actions that you believe in them. Once they have purpose and goals and your belief, they are on their way to success.


Define your role. Your role is to lead, not to do the work or make all of the decisions. Let the team know what you role is and isn’t. Help them see how you are relying on their experience, knowledge and intellect in the completion of the team’s work.


Be a supporter. Support the team with your actions. Don’t just delegate the work to the team and be gone. Teams will experience obstacles and road blocks and it is your job to remove those roadblocks, find additional resources, and generally provide support. It is like a hike. If you are in front of a group on a hike, you will do your best to remove impediments that might slow down or injure those that follow. Your role on a business team of any sort is just the same.


Be a facilitator. Help the team succeed. Provide guidance when needed. Keep your hands off as much as you can. Let the team succeed and develop themselves towards greater future achievement at the same time. To facilitate means “to make easier” and that is your role. Remember that you chose to use a team to accomplish the task, so let them do it.


Keep your mouth shut. Teams often look to leaders to make the final decisions or assume that the leader has veto power on any decision in the end. If you really buy the team approach - that you want and need everyone’s input - you have to keep quiet. If you are the first person to talk on a subject, the overall amount of discussion and idea flow will drop. Team members will subconsciously assume that your word is golden - whether they agree or not. Because of your position, you must abstain from the early part of a dialogue on any issue, and share your thoughts nearer the close of the conversation.


Each of these things alone will help you build and lead more effective teams. But when taken together, significant progress can be made.


Look at the list above while you think both about your skills and behaviors and the needs of your current teams. Then, put a check mark (mental or literal) next to the one item you will work on today.


By getting started NOW you can become a significantly more effective team leader right away!

EzineArticles Expert Author Kevin Eikenberry

©2004, All Rights Reserved, Kevin Eikenberry. Kevin is the President of The Kevin Eikenberry Group, a learning consulting company that helps their Clients reach their potential through a variety of training, consulting and speaking services. Go to http://www.kevineikenberry.com/training/training.asp to learn more about our customized training service offered or contact Kevin at toll free 888.LEARNER.

Published in: Managers World | on June 6th, 2008 | Comments Off

Microsoft Great Plains Implementation: Placement/Recruiting Agency example - overview for consultant

Microsoft Great Plains does wonderful ERP job for horizontal markets and clientele. However in our opinion placement software market is underserved and needs custom modules to be developed. In the case of Microsoft Great Plains we see numerous examples of in-house or outsourced customization done for Great Plains Dynamics/Microsoft Great Plains in order to automate placement agency workflow and processes. In our opinion Great Plains is good choice, considering the side of placement and recruiting companies: mid-size or even small. Let us give you highlights from our consulting practice.

• Full-Featured custom placement business system. Technically Great Plains gives you functionality to develop integrated custom application, where you could build custom logic, extending Great Plains Receivables Management, Payables Management and other modules. You could implement complex recruiter commissioning schema, based on number of months of the placed employee work, etc. This is the most typical case - placement agency contracts Great Plains VAR to implement their custom Business Management System.

• Payroll Outsourcer. If you do payroll outsourcing - this is popular customization for Microsoft Great Plains. You usually have to create new Great Plains company for your client - who is typically placement agency

• Executive Search. The best fit in Microsoft Great Plains is Project Accounting. You usually have something like Microsoft CRM implemented to log your calls to prospective candidates and you log your expenses against project in Microsoft Great Plains Project Accounting.

• Reporting. In the old days you had to deploy Great Plains Software Dexterity reports to do the job over your custom Dexterity tables. Today you should consider simplification and deploying Crystal Reports, working on Microsoft SQL Server custom views and stored procedures. Consider phasing out Dexterity customization and replacing it with MS SQL Server integration, Crystal Reports, direct web publishing from Microsoft Great Plains company tables

• Commission Calculation. In our opinion the old Dexterity-based commission calculation mechanisms should be replaced with Crystal Reports or Microsoft SQL Server triggers (when customer pays invoice, which is subject to commission)

We encourage you to analyze your alternatives. You can always appeal to our help, give us a call: 1-866-528-0577 or 1-630-961-5918, help@albaspectrum.com

Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies ( http://www.albaspectrum.com ), serving Microsoft Great Plains, CRM, Navision to mid-size and large clients in California, Illinois, New York, Georgia, Florida, Texas, Arizona, Washington, Minnesota, Ohio, Michigan

Published in: Managers World | on June 2nd, 2008 | Comments Off

Let’s Reinvent the RFP Process to Work Better for All

If companies used the same process to hire chief marketing officers that they use when selecting advertising agencies, the wheels of commerce would grind to a halt. Imagine a CEO saying “We need a new marketing vice president. Call purchasing.” This is happening in corporate America as the advertising business is seen as a commodity entrusted to the lowest possible bidder.

Gone are the days when advertising agencies were selected on chemistry, powerful ideas, and personal insights that translate into industry defining work.

Today, among the last considerations are chemistry and quality of interaction between agency teams and client. Many clients are dictating price, service terms, and advertising strategy in a take-it-or-leave-it approach that leaves agencies scratching their heads.

“Advertising purchase decisions are often handled by corporate purchasing agents. The process is becoming ritualized around return on investment,” says Jim Copacino, founder of Copacino+Fujikado. “I don’t see this changing soon. The only way that agencies can combat this is to focus on creativity and their ability to demonstrate that powerful ideas can change consumer behavior.”

That’s tough to do when more advertising reviews often keep contact with agency people to a minimum. Good matches between clients and agencies used to be made by with a healthy dose of interaction between parties looking for the right talent match, expertise and fit. Agencies inspired to invest in learning a client’s business were greeted with an open door. Clients would form an opinion of an agency by the quality of the questions asked and the thoroughness used in investigating the opportunity.
Today’s politically correct advertising review process deemphasizes interaction. For example, my recent request for an input meeting with a potential client was met with this voicemail reply: “Send me your questions in writing, and we will respond via email to all the agencies. It would be an unfair advantage if we were to answer your questions in person.”
The process isn’t about being fair. It is about finding the firm best suited for the job.

If companies hired marketing leaders the way many select agencies today, hiring mistakes would be rampant. Several candidates would be expected to write complete marketing plans without any interaction with the company or its people. Research wouldn’t be shared. Budgets would be kept secret. Each candidate’s first meeting would be in front of several people where they would be expected to present their plan. Chemistry would be inferred from how the candidates present to a group.

Hiring success is not about skills alone. Attitude, chemistry, leadership skills, personality, building bridges between departments, personal charisma, and personal interest in the product or category are what matter most. This is why companies invest so much management time getting to know their top candidates and finding out what makes them tick.

When the right ad agency joins your team, revenues can escalate and market share can advance. To make the right choice, invest time and effort to narrow the list of candidates to appropriate finalists. Then, invest more time to get to know them in a way that will help you predict what it will be like to work with them over the long haul. Resist all temptation to make the review process an arm’s length transaction. Rather, develop a three-tier process that:

1) Allows you to look at many agency portfolios. The more the merrier. You will be surprised by what you see, and this will help you to develop a quality list of semi-finalists. And, by all means, don’t require submission of 100-page capabilities statements and financial details at this stage. Chances are the best agencies will decline participation. That won’t serve the process of finding superior talent to get the job done.

2) Provides opportunities for semi-finalists to present their capabilities. This should be an open process, inviting each agency to interact with you as they see fit. This will tell you a lot about working with each.

3) Narrows the field to no more than two or three of the most qualified firms. These are the firms that will invest their time, creativity, and resources into demonstrating that they are best for you. Part of the evaluation process should be to rate the way they gather information and how capable they are in gaining insight into your markets. Most of all, let the process be a bit messy. It will tell you a lot.

If clients and agencies alike would follow this process, we’d all be in a better position to do the best work of our lives, and what could be better than that?

If this column hits a collective nerve, let’s continue the conversation by phone or e-mail and possibly organize a seminar or webinar with industry leaders on the RFP topic for a later date.

Bill Fritsch is president of Hydrogen Advertising, an award-winning, Seattle-based advertising agency emphasizing superb ideas efficiently produced. Reach him at 206-389-9500, ext. 224 or email bill@hydrogenadvertising.com. For more information, visit http://www.hydrogenadvertising.com.

Published in: Managers World | on May 17th, 2008 | Comments Off